Store Policy

RETURN POLICY

All sales are final. If you receive damaged goods or the wrong size/item, simply email maximoapparel1@gmail.com with your order number and name so we can best resolve your situation. We do reserve the right to cancel and refund any order that is deemed potentially fraudulent by Shopify's payment system. Note: There is a five day grace period upon receipt of item to contact us about defects or wrong items.

SHIPPING

Please allow two days for your order to process. It may take another 1-2 days for your order to be shipped out. You will get a shipping confirmation via email the day your order is packed.

TRACKING

Once you have been notified about your package's departure, please allow tracking information 48 hours to update once notified.

Once your order has left our facility we no longer have any contact or control over it and you will need to get into contact with the courier directly to obtain any information. Furthermore, if an order has been marked as delivered we have entirely no contact with it and you will need to get into direct contact with the courier with any questions and concerns you may have.

PACKAGES RETURNED TO SENDER

Once a package has been returned to us due to address issues, we will contact you to organize a new delivery. If you do not respond to our email within 30 days, your order is Null & Void. 

**PLEASE ADDRESS ALL RETURNS TO:

Maximo Apparel

1517 Kuebel St. Suite F 

New Orleans, La 70123